expertria.com

I have been using Amiando to host events for the Singapore Flex Usergroup for the month of August and September and it works great. No registration for end users, reminder services, simple non-cluttered interface. However, what impressed me most is their service. And here is why:

At Amiando, you can upload banner for your events, change the CSS, to meet your event styles. I uploaded an image yesterday and coincidentally, it is covered by the tabs below:

I dismissed the issue, as I believe most users will actually saw my email newsletter first before heading to the page. However, when I woke up today, I revisited the website and see this:

What is the difference? Basically it is being FIXED! And I got a personal email from Amiando stating:

I have seen you set up a new fug meeting http://www.amiando.com/fugsg-sept.html which looks great. We can do some adjustments via CSS so that the text in the left corner can be seen as well as the Yahoo logo. I will talk to our frontend developer Patrick and will let you know.

Best,
Boris

What does that mean? That means that Boris Barreck from Amiando, actually takes the time to go through every single event hosted on Amiando, checked whether there is any problem. Even a small CSS issue as above, is identified and fixed within a few hours. Note that Amiando host major events like LeWeb and I deeply appreciate them to actually notice issues I am having on their website and help me within a day.

Web 2.0 Customer Service

Web 2.0 has cause significant changes to customer service and support. On top of Get Satisfaction, we see companies tracking Twitter for keywords to bash their competitors or to provide support, as well as in my own case, tracking blog post for relevant questions on your product (see the comments in the link)

With high competition and low barrier to entries to the Web 2.0 world, it is not difficult to understand how good customer service like Amiando will play a big part in the success of a company.

The Amiando - thumbs up for good service by expertria.com, unless otherwise expressly stated, is licensed under a Creative Commons Attribution-Noncommercial 3.0 Unported License.