Dec 02
I was at seesmic office 2 weeks back and the team of LCI came down and took a show “Plein Ecran” and it was aired on French TV. So yea, I am on TV!
The timestamp for seesmic interview is at 22.28
Dec 01
FUG now has a new home at groups.adobe.com (Adobe Groups)
Join FUG today or chip in the call to ask people to join it!
Oct 16
Oct 13
I am very glad to have visited Adobe Seoul today and meet up with Sang-Houn Ok of Adobe, Jungwong Lee , Community Champions, SundayToz and Bryan Choi of WithFlex
I managed to introduce them to Singapore Flex Usergroup as well as The Actionscript Conference. Jungwong and Bryan shown me the amazing works of theirs. Apparantly, there are 3 Flex institution that teaches solely on Flex in Seoul, and that the Seoul Usergroup organize a bi-monthly Flex seminar / workshop that attracts up to 300 people to attend! Since they are 3 Flex institution, finding a venue is very simple.
I managed to a find tips from Bryan on managing his usergroup, which actually has a monthly growth of 500 new users, and to date, a whooping 15 thousand members since its inaugural in October 2004. This is a very astonishing number, considering the developers demography in Seoul is very segregated. That being said, it means that most of the people attending the usergroups are actually pure Flex developers.
One of the tips that I find very useful is that Byran listed down the demographics of the UG members by Gender, and Professionals on the group page. This is useful as it will allow the managers, as well as the members to see how they are fit into the group. For example, many business-owner may find a Usergroup is “just for developers”. Seeing the demographic graphs mind change their mind. And of course, the graphs are done in Flex.
I will like to thanks Adobe Seoul and the usergroup leaders for the warm welcome and I definitely hope I can grow the Singapore Flex Usergroup to their standard!
Sep 28
It is a week of software and web goodness as I got involved in a lot of activities this week. First off, I managed to hold the FUG CS4 launch party at Adobe where we have sessions on CS4, and give aways of tshirts, stickers and book. I also managed to meet up with Grant Straker of Shadow CMS who is very kind to come to our usergroup and present on Cairngorm Extensions. Ryan, the web master of Flashmove and manager of the Flash Usergroup Group also dropped by on the event.
On Friday, I meet up with Ben Metcalfe and his wife Sofia for lunch, together with many of the FUG regulars include @satish, @flashmech, @kennethteo, @mrsteel at Clark Quay. It is a great meetup where we discuss on web 2.0, social networking, and share our experience in Singapore. We also distribute seesmic stickers and I managed to get myself a new cap and many tshirts.
Next up in October, I will be heading for Open Web Asia at Seoul and of course, involve in the execution of The Actionscript Conference. Will be busy times to come and glad that things are falling in place!
Sep 11
I have been using Amiando to host events for the Singapore Flex Usergroup for the month of August and September and it works great. No registration for end users, reminder services, simple non-cluttered interface. However, what impressed me most is their service. And here is why:
At Amiando, you can upload banner for your events, change the CSS, to meet your event styles. I uploaded an image yesterday and coincidentally, it is covered by the tabs below:
I dismissed the issue, as I believe most users will actually saw my email newsletter first before heading to the page. However, when I woke up today, I revisited the website and see this:
What is the difference? Basically it is being FIXED! And I got a personal email from Amiando stating:
I have seen you set up a new fug meeting http://www.amiando.com/fugsg-sept.html which looks great. We can do some adjustments via CSS so that the text in the left corner can be seen as well as the Yahoo logo. I will talk to our frontend developer Patrick and will let you know.
Best,
Boris
What does that mean? That means that Boris Barreck from Amiando, actually takes the time to go through every single event hosted on Amiando, checked whether there is any problem. Even a small CSS issue as above, is identified and fixed within a few hours. Note that Amiando host major events like LeWeb and I deeply appreciate them to actually notice issues I am having on their website and help me within a day.
Web 2.0 Customer Service
Web 2.0 has cause significant changes to customer service and support. On top of Get Satisfaction, we see companies tracking Twitter for keywords to bash their competitors or to provide support, as well as in my own case, tracking blog post for relevant questions on your product (see the comments in the link)
With high competition and low barrier to entries to the Web 2.0 world, it is not difficult to understand how good customer service like Amiando will play a big part in the success of a company.
